Bay Skin Studio Terms and Conditions
Website Use
The terms and conditions outlined here apply to all users of the Bay Skin Studio website (http://www.bayskinstudio.co.nz) and to all purchases of products that are made from Bay Skin Studio. (When you see the words “we”, “us” or “our” on this website it is also intended to mean Bay Skin Studio).
All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us as per the contact details below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.
Governing Law
We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.
Copyright
The contents of our website are copyright and all copyright works are the property of Bay Skin Studio.
Liability
We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.
Advertising
From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.
Pricing
We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted. Payment for treatments and products is required on the day, at the time treatment is received or product collected.
Gift Vouchers
Gift Vouchers are available and are valid for one (1) year from date of purchase for the treatment specified. If no treatment is specified then they may be used for services or products, to the dollar value specified. Gift vouchers may be redeemed for Appearance Medicine treatments including Botox, Dermal Fillers, Profhilo, skin peels and skincare products. They may not be redeemed for cash. Gift vouchers cannot be refunded. No change can be given. If you wish to use a gift voucher for an Appearance Medicine treatment or to purchase a product, you must book an appointment as Bay Skin Studio operates by appointment only.
Credit and Payment Plans
Clients may choose to transfer money into the Bay Skin Studio bank account in advance (prior to their appointment or upcoming treatment) in order to have “credit” available to spend. This is the only “Payment Plan” offered at Bay Skin Studio and all payments must have cleared before being redeemed against treatment or product. The amount and frequency is flexible and is determined by the client. Bay Skin Studio will keep a record of any payments made in advance on the client’s personal file. This information is available to the client at any time on request, however please allow 48 hours for us to supply a balance. Credit is non-refundable once transferred into the Bay Skin Studio bank account. It may be redeemed against any treatment or product offered at Bay Skin Studio. It is not able to be redeemed for cash and no change shall be given. Partial payments are accepted at the time of treatment, if your credit balance is less than the cost of treatment. Please advise us if you plan to add credit to your personal file, so we can arrange to keep a record.
Payments, Paywave / Tap and Go Fees
Payment is required at the time of treatment or in advance. A 2% surcharge is incurred if you choose to pay via Paywave, Tap and Go, or using other forms of contactless payments such as a mobile wallet app in-clinic. No surcharge is incurred if you insert or swipe a bank card and there is no surcharge for credit card payments via this method. An online bank transfer is accepted in advance or at the time of your appointment with proof of payment. Cash is accepted. EFTPOS and credit card payments are available at all locations.
Special Offers and Promotions, Refer a Friend credit
Special offers or promotions that appear in a publication, on our website or our email newsletter may only be redeemed until the date specified in that publication, on our website or email newsletter. Other conditions may also apply.
The “Refer a Friend” promotion runs all year round. If you refer someone to Bay Skin Studio and they provide your name and spend over $150 on a product or treatment, you both receive a $50 Refer a Friend credit on your file. The $50 may be redeemed against any treatment or stocked product. There is no limit on the number of Refer a Friend credits you can receive. Credit must be used within one year.
Appointments, Cancellations and “No Shows”.
Bay Skin Studio operates by appointment only. Walk-ins are not accepted. You can book online, phone or text to request an appointment or email appointments@bayskinstudio.co.nz
If you need to reschedule or cancel your appointment, please advise us at least 24 hours before your appointment time. Late notice cancellations (less than 24 hours prior to the scheduled appointment time) or failure to attend a scheduled appointment without notifying us (a “No Show”), may incur a $100 late notice or “No Show” fee. If you have any free “$50 Refer a Friend” credits, these will be void if you fail to attend a scheduled appointment, or cancel with less than 24 hours notice. You may be blocked from booking appointments online, if you book and then do not attend the scheduled appointment. Repeated late cancellations and/or “No Shows” may result in you having to pre-pay for any future booked appointments.
Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time by notifying users through our website.
Contact Details
Postal address: 27 Matipo Road, Mairangi Bay, Auckland 0630.